4.9/5 customer reviews ★★★★★
Contact us
Our team will be happy to help you if you have any questions or need information about our products. For any questions, you can contact us through the form below or by phone (+33 1 89 48 04 69) or email (contact@aiguiseur-couteaux.com).
Frequently asked questions
Rest assured that your privacy is protected on the Aiguiseur Couteaux site as it is fully encrypted, making your information inaccessible to others. To carry out secure transactions, we rely on the reputable services of trusted players in the field, Stripe and Paypal.
Our servers are hosted on French servers in Paris.
Upon receipt of your order, we commit to processing it within the first 24 working hours, and subject to availability, to dispatching it within the following 72 hours. Generally, our parcels are expected to arrive within 8 working days, but in exceptional cases, the maximum delivery time is 15 working days.
You can request your tracking number at any time.
Cancellation of your order is permitted within one hour of purchase.
If you wish to return an item, do not hesitate to contact us at contact@aiguiseur-couteaux.com, and we will provide you with step-by-step instructions on how to do so. Please note that only the shipping costs will be your responsibility.
Our goal is to guarantee your complete satisfaction with your purchase.
Upon receipt of your order from the European Union, you may request a return within 14 days and obtain a refund within one month from the receipt of the item.