Terms of service

GENERAL TERMS AND CONDITIONS OF SALE OVERVIEW

This website is operated by Marketing French Touch SRL. On this site, the terms "we", "our" and "ours" refer to Marketing French Touch SRL. Marketing French Touch SRL offers this website, including all the information, tools and services available on it to you, the user, subject to your acceptance of all the terms, conditions, policies and notices stated here.

By visiting this site and/or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("General Terms and Conditions of Sale", "Terms"), including the additional terms, conditions and policies referenced herein and/or accessible by hyperlink. These General Terms and Conditions of Sale apply to all users of this site, including but not limited to users who browse the site, who are customers, merchants, and/or content contributors.

Please read these General Terms and Conditions of Sale carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Terms and Conditions of Sale. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services offered therein. If these General Terms and Conditions of Sale are considered an offer, acceptance is expressly limited to these Terms.

All new features and tools which are subsequently added to this store will also be subject to these General Terms and Conditions of Sale. You can consult the most recent version of the General Terms and Conditions of Sale at any time on this page. We reserve the right to update, change or replace any part of these General Terms and Conditions of Sale by posting updates and/or changes to our website. It is your responsibility to check this page regularly to verify whether any changes have been made. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes on your part.

Our store is hosted by [e-commerce platform used].

ARTICLE 1 – CONDITIONS OF USE OF OUR ONLINE STORE

By accepting these General Terms and Conditions of Sale, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor dependants to use this website.

The use of our products for any illegal or unauthorised purpose is prohibited, and you must also not, in the course of using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

Any breach or violation of these Terms will result in an immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse access to the services to any person, at any time, for any reason whatsoever.

You understand that your content (excluding your credit card information) may be transferred unencrypted, and this involves (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website through which the Service is provided, without express prior written authorisation from us.

The headings used in this agreement are included for your convenience only and will not limit or affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions, without first consulting more accurate, more complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain certain historical information. Such historical information, by its very nature, is not current and is provided for informational purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes made to our site.

ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content of the Service) without notice and at any time.

We shall not be liable to you or to any third party for any price change, suspension or discontinuation of the Service.

ARTICLE 4.1 – STOCK AND AVAILABILITY

Due to high demand and daily system updates, it is possible that a product shown as low in stock may no longer be available when it is added to the cart. We therefore advise you to select a replacement item.

ARTICLE 5 – PRODUCTS OR SERVICES

Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy.

We have made every effort to display as clearly as possible the colours and images of our products that appear on our store. We cannot guarantee that your computer screen's display of colours will be accurate.

We reserve the right, though not obliged to do so, to limit the sales of our products or services to any person, and in any geographical region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service that we offer. All product descriptions and all product prices are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of service or product presented on this site is void where prohibited by law.

We do not guarantee that the quality of any products, services, information, or any other merchandise that you have obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.

ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we modify an order or cancel it, we may attempt to notify you by contacting you at the email and/or billing address/phone number provided at the time the order was placed.

You agree to provide current, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.

For more details, please consult our Return Policy.

 

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or influence.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of these optional third-party tools.

ARTICLE 8 – THIRD-PARTY LINKS

Certain content, products and services available through our Service may include elements from third parties.

Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant and assume no responsibility for any third-party content, websites, products, services or other materials accessible on or from those third-party sites.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party in question.

ARTICLE 9 – COMMENTS, FEEDBACK AND OTHER USER SUBMISSIONS

If, at our request, you submit specific content (for example, to participate in contests), or if without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post, or otherwise (collectively, "comments"), you grant us the right, at any time, without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send to us. We are not and shall not be under any obligation (1) to maintain any comments in confidence; (2) to pay compensation to anyone for any comments provided; (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or which violates any intellectual property or these General Terms and Conditions of Sale.

ARTICLE 10 – PERSONAL INFORMATION

The submission of your personal information on our store is governed by our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any associated website is inaccurate at any time without prior notice (including after you have submitted your order).

We are not obliged to update, amend or clarify information in the Service or on any associated website, including but not limited to pricing information, except as required by law. No specified update or refresh date applied in the Service or on any associated website should be taken to indicate that all information in the Service or on any associated website has been modified or updated.

ARTICLE 12 – PROHIBITED USES

In addition to the prohibitions set out in the General Terms and Conditions of Sale, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regional ordinance or any international, federal, provincial or state laws, rules or regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related web

ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee or represent in any case that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not guarantee that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

Marketing French Touch SRL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall not under any circumstances be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, lost data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or products procured using this Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Marketing French Touch SRL, our parent company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, against any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these General Terms and Conditions of Sale and Use or the documents they reference, or your violation of any law or the rights of a third party.

ARTICLE 15 – SEVERABILITY

In the event that any provision of these General Terms and Conditions of Sale is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these General Terms and Conditions of Sale, such severance shall not affect the validity and enforceability of any of the remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These General Terms and Conditions of Sale are effective unless and until terminated by either you or us. You may terminate these General Terms and Conditions of Sale at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If we determine, in our sole discretion, that you fail, or if we suspect that you have been unable to comply with the terms of these General Terms and Conditions of Sale, we may also terminate this agreement at any time without prior notice and you will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

ARTICLE 17 – ENTIRE AGREEMENT

Any failure on our part to exercise or enforce any right or provision of these General Terms and Conditions of Sale shall not constitute a waiver of such right or provision. These General Terms and Conditions of Sale or any other operating policies or rules that we post on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the General Terms and Conditions of Sale). Any ambiguity in the interpretation of these General Terms and Conditions of Sale shall not be construed against the drafting party.

ARTICLE 18 – GOVERNING LAW

These General Terms and Conditions of Sale, as well as any other separate agreement through which we provide you with Services, shall be governed by and construed in accordance with the laws in force in Bucharest, Romania.

ARTICLE 19 – CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE

You can consult the most recent version of the General Terms and Conditions of Sale at any time on this page. We reserve the right, at our sole discretion, to update, modify or replace any part of these General Terms and Conditions of Sale by posting updates and changes on our site. It is your responsibility to visit our site regularly to check whether any changes have been made. Your continued use of or access to our site following the posting of any changes to these General Terms and Conditions of Sale constitutes acceptance of those changes.

ARTICLE 20 – CONTACT DETAILS

Questions regarding the General Terms and Conditions of Sale should be sent to us at contact@aiguiseur-couteaux.com.

ARTICLE 21 – CLAIMS AND DELIVERIES 

Parcel marked as delivered but not received In many cases, it is possible to recover a misdelivered parcel. Here are the recommendations we can give you to locate your shipment:

• Have your tracking number ready.
• Contact the transport company or postal operator in charge of your shipment and notify them of the situation.

If, unfortunately, you are dealing with a parcel marked as delivered but not received, this may be due to the following reasons:

• Your parcel was mistakenly received by another person due to an incorrect or illegible address.
• Your neighbour or family member received the parcel on your behalf and forgot to inform you.
• Sometimes, a parcel that has not been received may be marked as delivered even before its arrival.
• The parcel was left near your home (shop, post office, collection point).
• Technical error in the transport company's tracking system. If the carrier's investigations have yielded no results, your parcel will be declared lost. Prepare a claim for an undelivered parcel in order to obtain a refund. The processing of your complaint may take between 2 and 4 weeks, depending on the carrier.

Compensation and responsibilities

To obtain compensation from the transport company, you will need to file an official request. If the situation is due to the carrier's fault, we will refund your order. If the delivery failure is attributable to the customer (incorrect delivery address, etc.), the customer will not be refunded.

Absence or recurring delivery problem at the indicated address

If you know in advance that you will not be able to receive your parcel (e.g. extended absence) or if you have already experienced recurring delivery problems at your address, no recourse will be possible in the event of non-receipt. We advise you to choose a reliable delivery address (workplace, family, parcel collection point, etc.).

Refusal of parcel

In the event of a delivery refusal following a withdrawal, the return shipping costs will be your responsibility and will be deducted from your refund. Your refund will be effective after receipt of the item in our warehouses and verification of its condition. In the event that the parcel cannot be returned or you do not provide a tracking number, a fee of 25% of the product price will be deducted from the refund.

Defective or damaged parcel

The defect must be on the product and not on the packaging. In the event of a confirmed defect, we will favour repair or exchange. If this is not possible, we will proceed with the refund.

Claim for non-receipt

You have 30 days to report that you have not received your order. After this period, the order will be considered as delivered.

Error in the delivery address

If you provide an incorrect delivery address, please notify us within 24 hours of placing the order. If this procedure is not followed, we cannot guarantee a change of address or the successful delivery of the parcel.